Kathy helped Emerson up the steps and opened the door, to be greeted by a strong smell of fried onions. A large woman was at the front desk, peering at a computer screen through glasses perched on the end of her nose.

‘He-llo,’ she boomed, looking up, then her smile turned to a frown. ‘Emerson? Good heavens, what happened to you? Toby! Emerson’s been hurt.’

A figure hunched at her side turned around and peered up through opaque-looking circular dark glasses. ‘What’s that, Deb?’

‘His arm’s in a sling. And he’s hurt his head.’

‘My dear chap,’ Toby said, rising slowly with the help of a stick and coming around the end of the counter. ‘Have you had an accident?’

‘It’s Nancy,’ Emerson said with some effort. ‘She’s dead.’ He sagged against the counter and looked as if he might crumple to the floor. Kathy stepped forward to support him and another member of staff appeared, Garry the concierge according to his badge. A man of few words apparently, he took in the situation, gathered Emerson up with little effort, pushed open a door marked Guest Lounge, and took him inside to a sofa. The receptionist, Deb, shouted down the hall to someone called Julie to bring a glass of water, and everyone crowded into the room while Garry expertly loosened Emerson’s clothing and put a cushion under his head.

‘And you are?’ Deb turned to Kathy, who explained what had happened as Emerson began to show signs of life, sitting up with a groan and accepting the water that Julie, a plump black woman in a cook’s apron, had brought in. It took several disbelieving questions before they all fell silent and stared in horror at Emerson. Finally Toby, sitting down beside him, put a hand on his shoulder and said, ‘This is absolutely appalling. My dear fellow, I don’t know what to say. Such a fine woman. And in Sloane Street?’