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CF HAD BEEN buzzing about Gordon Titus since June when the quarterly report showed unusual claim activity. In an insurance office, any time the loss ratio exceeds the profit ratio by ten percent, the board begins to scrutinize the entire operation, trying to decide where the trouble lies. The fact that ours was the California Fidelity home office didn't exempt us from corporate abuse, and the general feeling was that we were headed for a shake-up. Word had it that Gordon Titus had been hired by the Palm Springs branch originally to revise their office procedures and boost their premium volume commitment. While he'd apparently done an admirable job (from the board's point of view), he'd created a lot of misery. In a world presided over by Agatha Christie, Gordon Titus might have ended up on the conference room floor with a paper spindle through his heart. In the real world, such matters seldom have such a satisfactory ending. Gordon Titus was simply being transferred to Santa Teresa, where he was destined to create the same kind of misery.
In theory, this had little or nothing to do with me. My office space is provided by CF, in exchange for which I do routine investigations for them three or four times a month, checking out arson and wrongful death claims, among other things.
