I have been to Zagreb, Mr. Penn, I was there when Dorrie, my daughter, was missing, and I was there to bring her body home. I thought it was their job to help people like me, and I was wrong. Arnold is a good friend. Arnold gave me your name…" High excitement coursing, yesterday, when he had been told by Deirdre that Arnold Browne had left the message for him to call, immediately. He had sat in the cubbyhole area where Basil had given him the desk, and savoured the moments before he had picked up the telephone. All some mistake, a mistake to have let him go, and of course they wanted him back… or

… pretty bad cock-up, losing him, but the Service had plenty of scope for work by outsiders who were trusted and proven, nice little one for him, and of course he was not forgotten. And what brutal disappointment crushing him, yesterday, when he had dialled the direct-line number, spoken to Arnold bloody Browne, been told that a neighbour had a problem, needed a bit of uncomplicated ferreting, needed a good plodder was what the bloody man meant… He ran his tongue over his lower lip.

"What was it you wanted of me?"

She had her handbag open and she had taken the ointment tube out. She didn't ask his permission. She squeezed the ointment onto her forefinger and reached forward and, casual, gentle, she smeared the salve onto the split of his lower lip.

"I want you to go to Zagreb for me. I want to know how my Dorrie died, and why."

He thought her so bloody vulnerable, she shouldn't have been there. She shouldn't have been in the waiting room that doubled as clients' interview room in a shabby, God-awful, dreary little office. He told her that he would think on it overnight, that if he took it he would come down in the morning, if… She gave him an address. He would think on it and consider it. He walked her out of the office and they passed Basil on the stairs, and the one-time CID man gave her the look-over of a bloody farmer evaluating livestock. They stood on the pavement outside the launderette.