He had not seen Shahla since the first session. His mentors for the other two sessions had also been teenagers, a boy and a girl, and they had been good, but they had made no lasting impression on him. Now he was on his own, an experienced listener. As he walked to the office, he wondered whether there would be anyone else on the lines tonight, or whether he would be alone. He barely dared hope that Shahla would be here, and he knew the odds were long against it. She had not been signed up on the calendar the last time he had looked, several days before.

Tony tried the handle of the brown door. It was locked. He looked at his watch. Ten minutes to seven. Perhaps there was no listener on the four-to-seven shift. Sometimes that happened with a volunteer organization. Fortunately, he had learned the combination to the lockbox on the door. He entered it and pulled off the cover, looking for the key inside. Except that the key wasn’t there. What was going on?

He was at a loss, a feeling he was unfamiliar with. What should he do? Could there be somebody in the office behind the locked door? He had already stored the office phone numbers in his cell phone. He took out the phone and called the administrative office number. No answer. He tried the Hotline number. No answer.

Maybe this was his way out. He had made a good-faith effort to work his shift. If the Hotline was so disorganized that he couldn’t even get in, it wasn’t his fault. Looking back over the last few weeks, he had done everything he set out to do. He had taken the Hotline training class and passed. He had survived three mentoring sessions and received good marks. He had shown empathy. In fact, he had learned all the skills that Mona, his boss at his real job, had wanted him to learn, when she had suggested that he volunteer for the Hotline. And although he had agreed to work at least three shifts a month for a year, if the Hotline staff members didn’t keep their part of the bargain, why was he obligated to keep his?