There was a pause, then the same voice as before spoke to us via a megaphone. "Who am I talking to?" the person asked. Now that I concentrated on the voice, I realized it was a woman's.

"None of your business!" Vancha roared.

Another pause. Then, "We know your names. Larten Crepsley, Vancha March, Darren Shan and Harkat Mulds. I just want to know which one of you I'm in contact with."

Vancha's jaw dropped.

Steve doubled over with laughter.

"Tell them who you are," Harkat whispered. "They know too much. Best to act like we're … co-operating."

Vancha nodded, then shouted through the covered hole in the window, "Vancha March."

As he did that, I peeked through a gap at the side of the blind, looking for weak points in the defences below. I didn't find any, but I did get a fix on the woman who was speaking to us tall and broad, with short white hair.

"Listen, March," the woman called as I stepped away from the window. "I'm Chief Inspector Alice Burgess. I'm running this freak show." An ironic choice of words, though none of us commented on it. "If you want to negotiate a deal, you'll be negotiating with me. One warning I'm not here to play games. I've more than two hundred men and women out here and inside your building, just dying to put a round of bullets through your black excuse for a heart. At the first sign that you're messing with us, I'll give the order and they'll open fire. Understand?"

Vancha bared his teeth and snarled, "I understand." Then he repeated it, louder, so she could hear. "I understand!"

"Good," Chief Inspector Burgess responded. "First of all are your hostages alive and unharmed?"