Her rooms were thirty in number, modest in size, and discreet in appointment. One did not come to the Grand for gold fixtures and suites the size of football pitches. One came for a taste of Europe as it once was. One came to linger over a Campari in the lounge bar or to dawdle over coffee and Le Monde in the breakfast room. Gentlemen wore jackets to dinner and waited until after breakfast before changing into their ski attire. Conversation was conducted in a confessional murmur and with excessive courtesy. The Internet had not yet arrived at the Grand and the phones were moody. Her guests did not seem to mind; they were as genteel as the Grand herself and trended toward late middle age. A wit from one of the flashier hotels in the Jardin Alpin once described the Grand’s clientele as “the elderly and their parents.”

The lobby was small, tidy, and heated by a well-tended wood fire. To the right, near the entrance of the dining room, was Reception, a cramped alcove with brass hooks for the room keys and pigeonholes for mail and messages. Adjacent to Reception, near the Grand’s single wheezing lift, stood the concierge desk. Early in the afternoon of the second of January, it was occupied by Philippe, a neatly built former French paratrooper who wore the crossed golden keys of the International Concierge Institute on his spotless lapel and dreamed of leaving the hotel business behind for good and settling permanently on his family’s truffle farm in Périgord. His thoughtful dark gaze was lowered toward a list of pending arrivals and departures. It contained a single entry: Lubin, Alex. Arriving by car from Geneva. Booked into Room 237. Ski rental required.

Philippe cast his seasoned concierge’s eye over the name. He had a flair for names. One had to in this line of work. Alex… short for Alexander, he reckoned. Or was it Aleksandr? Or Aleksei? He looked up and cleared his throat discreetly. An impeccably groomed head poked from Reception. It belonged to Ricardo, the afternoon manager.