He had often visited friends in England, but they lived in the great country houses that were like palaces, or in Mayfair, the most expensive part of London. He'd never ventured to the shabbier parts of the city, and didn't even know where they were. So the hotel's address, in an area of London called Wenford, set off no alarm bells in his head. But as the cab took him farther away from the city center and his surroundings grew poorer and more dreary the alarm bells began ringing with a vengeance. When the driver sang out, “Here it is!” he stepped out and regarded the place with horror.

The Grand Hotel was a narrow, three-floor building of peeling paintwork and red brick that needed repair. It was evening and the pink neon sign was on. Some of the letters were missing, so that the sign actually read The Gran Hot.

Inside was a poorly lit hall and a reception desk, but no receptionist. Randolph rang the bell and an elderly man in shirtsleeves emerged from some inner region.

“Good evening,” Randolph said politely. “I have a reservation. Edmond Holsson.”

“Right,” Jack said, eyeing the stranger's expensive clothes and air of breeding. “If you'll just sign here, sir, you're in Number 7. It's all ready-that is-” a thought seemed to strike him and he added quickly, “would you be wanting something to eat? The hotel restaurant closes in half an hour. It's an excellent place. My manageress takes personal charge of it.”

“Would that be Ms. Dorothea Hebden?” Randolph asked cautiously.

“It would indeed, sir. Have you heard of her?”

“Of the excellence of her work,” Randolph confirmed.

“Well, just go through that door over there. The porter will take your bags up.”

With deep foreboding Randolph passed through the connecting door and found himself in a café whose chief merit was its cheerfulness. The tabletops were laminate, in a truly vile shade of red. Worse still was a small palm tree made of plastic that was clearly meant to dress up its surroundings. Randolph gazed at the palm, dumbstruck at its sheer awfulness.