Mr. Johnson had been around earlier, answering questions and generally making sure things were going okay. Right now he should be back in his office on the other side of the building; this first day, you hardly needed to worry about slackers. Dixie Mae felt a little guilty about making that a lie, but ...

She popped into Victor’s cubicle, grabbed a loose chair. "This better be good, Victor."

"Judge for yourself, Dixie Mae." He looked at his display. "Oops, I lost the window. Just a second." He dinked around with his mouse. "So, have you been putting your name on outgoing messages? That’s the only way I can imagine this happening–"

"No. I have not. I’ve answered twenty-two questions so far, and I’ve been AnnetteG all the way."

The fake signature was built into her "send" key. Mr. Johnson said this was to protect employee privacy and give users a feeling of continuity even though follow-up questions would rarely come to the original responder. He didn’t have to say that it was also to make sure that LotsaTech support people would be interchangeable, whether they were working out of the service center in Lahore or Londonderry–or Los Angeles. So far, that had been one of Dixie Mae’s few disappointments about this job; she could never have an ongoing helpful relationship with a customer.

So what the devil was this all about?

"Ah! Here it is." Victor waved at the screen. "What do you make of it?"

The message had come in on the help address. It was in the standard layout enforced by the query acceptance page. But the "previous responder field" was not one of the house sigs. Instead it was: Ditzie May Lay

"Grow up, Victor."

Victor raised his hands in mock defense, but he had seen her expression, and some of the smirk left his face. "Hey, Dixie Mae, don’t kill the messenger. This is just what came in."