Perhaps most disturbing of all, I saw no one. Of course, with the cold and the wind, people wouldn't be out to bask and frolic, but I kind of expected to see some soul passing between the pods of buildings, some woman hanging laundry, somebody doing something. But the place appeared completely deserted.

I wondered whether I should have waited a few more minutes at the office and hooked up with a partner for this call. One of the relatively new hires, maybe, who still had some fire in the gut. But finding someone in the office I could count on, with whom I could stand to spend much time, had become all but impossible.

Because the office had in the past couple of years become cancerous. This coincided with the appointment and arrival of Deputy Director Wilson Mayhew. From my line supervisors splitting hairs and playing power games, to so many of my fellow emergency response workers putting their experience to work dodging calls when they bothered to report in at all, most people in the department seemed to take their cultural cues from Mayhew. We were all county employees after all, covered by the union and essentially invulnerable to discipline. Without a motivational deputy director, caseworkers who cared about the work and about the kids tended to burn out after a few years. Now most of those who remained stayed on because they couldn't be touched-between accrued vacation and sick days and cheating on your time card in a hundred clever ways. Fully a third of the caseworker staff did nothing substantive ever. A couple never even came in to work, and it didn't seem to matter to Mayhew or the lower-ranking supes, who were then spared the hassle of having to confront them.