It was true that many inspectors had fallen into bad habits, but this was not always because they didn't care about their jobs. In many cases, budget cuts to the PD had eliminated overtime pay for interviewing witnesses or writing up incidents. More systemically, a culture had arisen in the DA's office- Sharron Pratt's legacy- that placed a premium only on cases where the evidence was so overwhelming that a conviction could be guaranteed, and that encouraged assistant district attorneys to ask officers not to arrest suspects until they had the strongest possible case. If they had a guy cold on one count, for example, they should wait until they could get him for three or four, as that would make conviction more likely. This kept that particular scumbag out on the street, when in most other big cities he would already have been locked up.

Glitsky's first few months on the job had been characterized by his rather forceful presence working over the bureau, collaring inspectors in the Hall and even patrolmen in the precincts or out in the streets on surprise inspections. He'd put a friendly and unbreakable armlock on one of his troops and get right in his face. "I know you've got suspects and you're waiting till they do something more. But I say let's put 'em in jail. And I mean today!"

Glitsky also set an example by showing up at work no later than seven-thirty and staying until at least six o'clock, and not putting in for overtime. He believed that the badge was a calling and a public responsibility more than it was a job. He made it clear to the people under him that they would have greater satisfaction in their work if they came to share that view. And ironically, after requests for overtime fell off slightly, Glitsky started getting more of it approved by Batiste. The Investigations Bureau was still far from perfect, but things seemed to be improving.