Half an hour later, after intense work by both the engineers and outside plumbers, the leak was located, the right valves were turned off, and the plumbers were working on the repair. Heloise waded back in to see Mike then, patted his shoulder, and told him he had done a really great job. He laughed as he looked down at her, picked her up, walked her back to the sous chefs in their tall white hats, white jackets, and checked pants standing just outside the kitchen, and set her down.

“If you get hurt, young lady, your father will kill me. I want you to stay here.” He knew the directive was useless. Heloise never stayed in one place for long.

“There’s nothing for me to do here,” she complained. “Room service is too busy. I’m not supposed to disturb them.” She knew not to get in their way during peak hours.

By then the desk was getting frantic calls. People who wanted to get dressed for the evening were discovering they had no water to bathe or shower with, and anyone calling room service was told that they were extremely busy, and all orders were delayed, but the hotel was offering free wine or drinks. Hugues knew that an event like this could seriously damage the reputation of a hotel, unless handled with grace and poise. He called all of their most important guests himself to apologize and asked the catering manager to send a complimentary bottle of Cristal to each of their rooms, and he was fully prepared to discount the rate for every room affected, for that night. He knew that it would cost him, but it would cost him far more not to. Problems could occur in any hotel, but how they were handled made all the difference between a second-rate hotel and a first-class hotel like the Vendôme, which was what they called a “palace” in Europe.