«So what did you do? « «I got the passenger a seat-on the extra section, 2122.» «And? « «He wanted to know what movie was showing on the flight. I found that out, and he said he'd seen it. He got nasty again. The movie he'd wanted to see was on the first flight which was canceled. He said, could I get him another flivht which was showing the same movie as the first one? All the time, there were other passengers; they were pressing up a(Zainst the counter. Some were making remarks out loud about how slow I was. Well, when he said that about the movie, that was when I The girl hesitated. "I guess something snapped." Tanya prompted, "That was when you threw the timetable?" Patsy Smith nodded miserably. She looked as if she were going to cry again. "Yes. I don't know what got into me, Mrs. Livingston . . . I threw it right over the counter. I told him he could fix his own flight.» «All I can say," Tanya said, "is that I hope you hit him." The girl looked up. In place of tears, there was the beginning of a smile. "Oh, yes; I did." She thought, then giggled. "You should have seen his face. He was so surprised." Her expression became serious. "Then, after that . . .» «I know what happened after that. You broke down, which was a perfectly natural thing to do. You were sent in here to finish your cry, and now you have, you're going home in a taxi." The girl looked bemused. "You mean … that's all? « «Certainly it's all. Did you expect us to fire you? « «I . . . I wasn't sure.» «We might have to," Tanya said, "much as we'd disRe it, Patsy, if you did the same thing again. But you won't, will you? Not ever." ne girl shook her head firmly. "No, I won't. I can't explain, but having done it just once is enough.» «That's the end of it,, then. Except that you might like to hear what happened after you left.» «Yes, please.»